State x Category Summary
0 verified implementations across 0 agencies and 10 active solutions.
Reported in public records — not yet verified.
Sourced from public procurement data.
Trust confidence: Inferred
Freshness timestamp:
External Procurement Codes
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Peer spend benchmark unavailable until comparable contract values are present.
First quantified fact: 0 active solutions with 3 verified implementations across 4 agencies in this hub.
Data as of . Sources: #1
Reported in public records — not yet verified.
Sourced from public procurement data.
Trust confidence: Reported
Freshness timestamp:
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Nearby public agencies in UNITED-STATES-VIRGIN-ISLANDS, US using workforce citizen services.
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20-30+ major municipal CRM/311 procurements annually. Omnichannel engagement (voice, SMS, mobile app, chatbot, social), case management, workflow automation, SLA tracking, GIS integration, predictive analytics.
21st Century IDEA Act (digital service delivery), WCAG 2.1 AA accessibility, Section 508, ADA Title II, Open data standards (CfA Open311 API), NIST Cybersecurity Framework
Washington DC 311 Salesforce Upgrade - Multi-million dollar (2015+) for Service Cloud and Einstein Analytics
| State | Implementations | Adoption Rate |
|---|---|---|
| MA | 1 | 100.0% |
| MO | 1 | 100.0% |
| PA | 1 | 100.0% |
Last activity: 4 days ago
| State | Implementations | Agencies | |
|---|---|---|---|
#1MA | 1 | 1 | View state page → |
#2MO | 1 | 1 | View state page → |
#3PA | 1 | 1 | View state page → |
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Context: hub:workforce-citizen-services/constituent-relationship-management-crm-for-311-services
Constituent Relationship Management (CRM) for 311 Services solutions plotted by quality and adoption
| Solution | Quality | States | Quadrant |
|---|---|---|---|
| Connected Safety Engine 783 Platform Connected Services Technologies 21 | 0.99 | 2 | RISING STARS |
| Unified Enviro Pulse 120 Platform Agile Health Systems 31 | 0.83 | 0 | EMERGING |
| State BWC Platform 758 Platform Connected Education Corp 42 | 0.82 | 0 | EMERGING |
Interactive scatter plot showing 3 Constituent Relationship Management (CRM) for 311 Services solutions. X-axis represents states covered (0 to maximum). Y-axis represents quality score (0.70 to 1.00). Each dot represents a solution. Use Tab to navigate between solutions. Press Enter to view solution details. Press Shift+Enter to add to comparison.
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